Refund policy

Returns & Refunds

Change of mind

We don't offer refunds or returns for change of mind, so please check sizing and product details carefully before ordering. If you're unsure about a size or fit, contact us at [email] before you buy and we'll be happy to help.

Faulty, damaged or incorrect items

If your item arrives faulty or damaged, isn't as described, or we've sent the wrong item, we'll make it right. Contact us with:

your order number
a description of the problem
photos of the item and any fault or damage

Once we've confirmed the issue, we'll arrange a repair, replacement or refund in line with your rights under Australian Consumer Law, and we'll cover the cost of return shipping. These rights apply to all items, including sale items.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What isn't covered

This policy doesn't cover damage caused by normal wear and tear, misuse, accidents, or not following the care instructions, such as washing at the wrong temperature.

Refunds

Once we've received and inspected the returned item, we'll email you to confirm the outcome. Approved refunds go back to your original payment method within [5–10] business days. Depending on your bank or card provider, it can take a few extra days to appear.

Questions?

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Refund policy